Spoke to Paul Ash at Sam ash Music. Basically I got nowhere. He offered to take the keyboard back for a 20% restocking fee so I am looking at a $400 plus loss to return it. Essentially the attitude is still “you special ordered it, tough”. Sad because I was really hoping for something better than that from someone running a large company like that.
So my advice, NEVER special order anything from a store (any store) without some sort of reasonable return policy. Much better to go online and get it from someone that has it in stock and has a return policy. Even if you have to pay shipping to return it, you are going to be better off.
As for supporting you local store (and this is not limited to music stores), unless they are really worth while helping out (and there are some out there that DO actually care about their customers) then personally I’d say, screw ’em. They really do deserve what they get. I feel sorry for the people that work there that will lose their jobs when the stores close but when a business does not give a shit about it’s customers, it’s time for them to go.
Oh, and in case you think I am misguided here. We rent property and our guests are our customers. We bend over backwards to ensure they are taken care of and are happy with us, even if on occasion it has resulted in us losing money on the deal. So I think I have ‘some’ idea of what customer service is about!
As for Sam Ash. Well there’s a Guitar Center over the road so I guess that will be my first stop from now on which is a shame because I really did like the guys in the store. The company is another matter but the guys are great, just doing the best job they can. I might still buy a new PA from them but only if I can absolutely return it with NO restocking fee, otherwise I will go, try it then buy online and fuck ’em!
As for the keyboard itself. Well I guess I am stuck with it. I am however going to start my one man “Do not buy a Yamaha s90xs/s70xs” campaign. I can guarantee you that by the time I am done, Yamaha WILL know who the hell I am even if they still do nothing about the keyboard. And if I can save one poor sucker from buying this thing, my work here will be done!